******* take your money but no service in return

We have had no signal on our mnet since the begging of July, we have called in many times, and they tell us that something on the aerial needs to be changed, they give us a bunch of numbers for installers, and tell us the cost will be at multi choice expense, needless to say half the numbers are **** and the ones that we do get hold of say we must pay for them to come out, eventually we do get someone out at our own cost and they test the aerial and everything and that all isfine, the technician says he can not pick up any signal in our area and since multichoice switched to private broadcasters it’s been happening, what is multichoice doing about this, you still taking our money each month but not providing a service, which amounts to theft