JL
Jesse L

1 reviews | Active since Nov 2019

01 Aug 2021, 17:14

*******!!!!

I have had endless problems with you guys. I am actually at ends wits now. I changed my debit date, well I thought I did until I was switches off on 27th July. I phoned in, spoke to an agent who went back onto recordings to find out I did change my debit date, but the agent did not change it. She said she would change the date and reconnect me. When I want to pay my account on the 30th I see I must pay a reconnection fee for the mistake you have made. I phoned in once again and your useless agent said he would send my query to the service department. So I paid the package amount and some extra damn amount that was there excluding the reconnect fee. I now have been cut off once again. I have paid, why the hell have you cut me off again???? I am not paying more, you guys just keep adding amounts onto my account and expect me to pay and if I don't you cut me off!!!! You are *******. I am so done with you guys!!! You just ***** people money. Sort my account out reconnect my dstv!!! I am not paying extra for a mistake your agents!!!

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Aug 2021, 17:30
Official
Hi   Jesse Jade Lee , 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
JL
Jesse L's update02 Aug 2021, 13:18
Reviewer Update
I am waiting for feedback on my account? I see it still has an outstanding amount! I want this sorted out and my dstv switched back on! I have paid my monthly subscription including extra.
If this is not going to be sorted out, I want a refund of my payment on the 30th and you can cancel my DSTV subscription.