1 reviews | Active since Nov 2019
*******!!!!
I have had endless problems with you guys. I am actually at ends wits now. I changed my debit date, well I thought I did until I was switches off on 27th July. I phoned in, spoke to an agent who went back onto recordings to find out I did change my debit date, but the agent did not change it. She said she would change the date and reconnect me. When I want to pay my account on the 30th I see I must pay a reconnection fee for the mistake you have made. I phoned in once again and your useless agent said he would send my query to the service department. So I paid the package amount and some extra damn amount that was there excluding the reconnect fee. I now have been cut off once again. I have paid, why the hell have you cut me off again???? I am not paying more, you guys just keep adding amounts onto my account and expect me to pay and if I don't you cut me off!!!! You are *******. I am so done with you guys!!! You just ***** people money. Sort my account out reconnect my dstv!!! I am not paying extra for a mistake your agents!!!
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
If this is not going to be sorted out, I want a refund of my payment on the 30th and you can cancel my DSTV subscription.
If this is not going to be sorted out, I want a refund of my payment on the 30th and you can cancel my DSTV subscription.
