NL
Nonhlanhla L
1 reviews | Active since Jul 2011
01 Apr 2016, 12:33
*******
So DSTV decided to change my plan from compact extra to premium without me requesting for the upgrade and was debited for premium. I asked the call centre agent on how was the upgrade done, no one can give me an answer I even ran out of airtime while speaking to the call centre and request for consultant to call me back and she said she won't be able to do so and I asked her to request got jet teamleader and she said the TL won't be able to do that and then ran out of airtime
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Replies (1)
DStv (MultiChoice)'s replyOfficial
02 Apr 2016, 15:04Hello nonhla26,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
According to our records you have been assisted with your request, and your services are active on the DSTV Extra Package.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
According to our records you have been assisted with your request, and your services are active on the DSTV Extra Package.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
Best regards,
DStv (MultiChoice)'s reply02 Apr 2016, 15:04
Official
Hello nonhla26,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
According to our records you have been assisted with your request, and your services are active on the DSTV Extra Package.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
According to our records you have been assisted with your request, and your services are active on the DSTV Extra Package.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
Best regards,