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I DECIDED TO GO FOR THE EXPLORA DEAL WITH THE R849 24MONTH PAYMENT PLAN. I NEEDED TO PAY MY FIRST INSTALLMENT BEFORE THEY DELIVERED MY DECODER. I GOT CONNECTED ON 9 OCT 2015. AUTOMATICALLY I ASSUMED MY NEXT PAYMENT SHOULD BE ON THE 9 NOV 2015. ON SUNDAY 31 OCT MY DSTV GOT DISCONNECTED. THEY TOLD ME DEBIT ORDER BOUNCED BACK ON 27 OCT 2015. 27 OCT????? WHY WOULD YOU TRY AND DEBIT MY ACCOUNT ON 27 OCT, WHY? LUCKILY I HAVE SWITCH BANKS AND, EVEN THOUGH THEY HAD MY NEW BANKING DETAILS, STILL TRIED TO DEBIT FROM MY OLD ACCOUNT. THEY TOLD ME I MUST PAY R1325. FOR WHAT??? IVE ONLY BEEN CONNECTED FOR 3 WEEKS AND HAVE ALREADY PAID FOR MY FIRST MONTH. THEY TOLD ME THEY DONT KNOW WHY....REALLY? THEN THEY TOLD ME I CAN PAY USING THEIR SELF-SERVICE, BUT THAT FACILITY DOESNT ACTUALLY WORK. THEN THE SUPERVISOR TOLD ME I CAN GO PAY R622 AT PICK & PAY, HE DIDNT KNOW WHY IT WAS SO CHEAP NOW. I DROVE 70KM TO MAKE THE PAYMENT. NOW MY CATCH-UP DOESNT WORK. THEY TOLD ME ITS BECAUSE OF OUTSTANDING PAYMENTS ON MY ACCOUNT. I ALREADY PAID THEM R1471 FOR 3 WEEKS, FOR SOMETHING WHICH SHOULD ONLY COST R849 PER MONTH!!! I AM BEING ******. I ALSO SPEND R100 ON FUEL AND OVER R200 ON AIRTIME. THEY OWE ME!!!