BM
BEVAN M
1 reviews | Active since Jul 2018
11 Jul 2018, 11:06
*******
They are a bunch of ******. they tell you to wait till your subscription gets terminated and then phone in to change your package but then they want to charge you for each day they left the service on. Seriously ****************. Pathetic and ******
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
11 Jul 2018, 14:05Dear BEVAN MARTHINUS
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Jul 2018, 14:05
Official
Dear BEVAN MARTHINUS
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Jul 2018, 13:27
Dear Bevan Marthinus,
Our records indicate your DStv services were disconnected due to non-payment.
Requested scheduled downgrades and disconnections by the customer take place at the end of the billing cycle. In the middle of your cycle we will not downgrade immediately or disconnect and the downgrade/disconnection will be scheduled. However, you are still obligated to pay for the current package active on the account.
If no payment reflects the system will eventually suspend the account. The amount outstanding is prorated to the number of days you viewed till disconnection. You are charged for each day the service is active.
In future should you wish to disconnect call us or send us an email well in advance in your current billing cycle to enable us to schedule the downgrade or disconnection. This also prevents the account being disconnected due to non-payment and the account incurring a balance in arrears.
Currently the account is in arrears with balance of R203.00.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply12 Jul 2018, 13:27
Official
Dear Bevan Marthinus,
Our records indicate your DStv services were disconnected due to non-payment.
Requested scheduled downgrades and disconnections by the customer take place at the end of the billing cycle. In the middle of your cycle we will not downgrade immediately or disconnect and the downgrade/disconnection will be scheduled. However, you are still obligated to pay for the current package active on the account.
If no payment reflects the system will eventually suspend the account. The amount outstanding is prorated to the number of days you viewed till disconnection. You are charged for each day the service is active.
In future should you wish to disconnect call us or send us an email well in advance in your current billing cycle to enable us to schedule the downgrade or disconnection. This also prevents the account being disconnected due to non-payment and the account incurring a balance in arrears.
Currently the account is in arrears with balance of R203.00.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,