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Dinah, please review the quality of your response. Your threat to suspend an account if not paid is extremely offensive. Given that I am a long standing client, whose current balance is R33.33 in credit as at 22.5.2016, such a threat to suspend any service in the absence of any justifiable grounds should be escalated to management as a matter of urgency. Now, dealing with the matter that my son did not in your opinion specify that the PVR functionality also be terminated, I again ask you to read the initial complaint above, as well as listen to the conversations between Multichoice and myself. I reiterate that it was asked that I pay for only the cheapest package at R39.90. Therefore I would not want to pay for anything above this amount - the account should only be charged at R39.90. I request that I be refunded for the amounts charged over and above the Easy Package. I also ask Hello Peter to review their star ratings - negative stars should be considered.