1 reviews | Active since Jul 2011
*****S THEY REFUSE TO REIMBURSE MY MONEY !!!
I did and eft and accidentally paid and extra amount of R900.00. I have been up and down with these people since friday. I was promised the money will be in my account on monday nothing was done. The best part of this is I call them today only to find out nothing was done. To top it all now they tell me the cheque was not deposited on monday it will be done on today then i need to wait 7 days for it to clear. Unprofessional no ethics of time supervision at all no consideration of my incovenience caused. i have wasted my time going to the bank mu airtime to deserve this ****. Now they call me to advise that if you have a good relationship with your bank they could do a special clerance. Now they insult you. PATHETIC SERVICE FROM FAITH RAGINA AND NOMBULELO.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and advised on the MultiChoice refund policy. We confirm that refund was deposited into your bank account on the 7 July 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and advised on the MultiChoice refund policy. We confirm that refund was deposited into your bank account on the 7 July 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert