They've lost the payment, and finance department ignores proof.

Payment was made for services well in advance at a Shoprite branch. Proof of payment was submitted. Customer care has acknowledged proof of payment, yet they say the finance department isn't responding to their escalation.

The services get reinstated, then promptly get suspended again. I'm told that "These things happen due to backlogs", payments sometimes go missing and that there's nothing we can do from our side to avoid it happening again.

I'm at a loss for words.