kA
kedibone A
1 reviews | Active since Sept 2015
08 Sept 2015, 11:08
they refuse to cut the service
I am very unhappy with multichoice/dstv. I called in end of August to cancel their service as I was moving and would no longer need their services, I was told that I cannot do so and I am liable for September even though I wasn't going to use their service as its in their \new"T/C"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
14 Sept 2015, 10:07Hello minilady,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we explained that we have disconnected the services in your account and also we have reconciled the billing, please refer to your e-mail for further breakdown of the amount to be paid every month.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we explained that we have disconnected the services in your account and also we have reconciled the billing, please refer to your e-mail for further breakdown of the amount to be paid every month.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply14 Sept 2015, 10:07
Official
Hello minilady,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we explained that we have disconnected the services in your account and also we have reconciled the billing, please refer to your e-mail for further breakdown of the amount to be paid every month.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we explained that we have disconnected the services in your account and also we have reconciled the billing, please refer to your e-mail for further breakdown of the amount to be paid every month.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile