They never fail to disappoint!

I posted a previous complaint regarding the poor service as well as ********** billing principles of DSTV/Multichoice on Hello Peter 2 weeks ago as well. They did get in contact with me then to tell me that "it was referred to the correct dept and that they would get back to me", which as I expected never happened. I then switched on our holiday card on Friday after which I received a message to say that "the service was connected", but then noticed a E16-4 error - which I then tried to resolve via their much advertised "easy to use self service portal" - which I tried via all of their possible channels, incl their website, app, sms service as well as "self help" call centre - of which NONE WORKED (as per my previous complaint 2 weeks ago as well!). I then eventually got hold of a "team leader" at their call centre who informed me that the problem was due to the service actually not being "active in the first place" (even though it clearly stated that is was indeed active on my side - and I suppose I obviously then got billed for it accordingly!). To further my frustration with them (which was and still is at an intolerable level seeing that they keep on charging me for a service that they're not delivering - and even fail to then resolve it after I did publicly complain about it - i.e. they clearly couldn't care less!), he then said that when he does activate it on his side, there seems to be "another" technical problem regarding the signal not going through to my decoder or something of the kind - and that "he promises to get back to me either way within the next 30-60mins" (after I already wasted almost an hour of my time on a Friday evening just in order to activate the holiday card for the weekend (indeed not nearly "simple and convenient as they keep on advertising it to be!)) - which this "team leader" then also failed to do... they never fail to disappoint... at least I'm sure their financial dept will be able to spot the trend in their declining profits as well!