They Just Don't Care

<p>For the past 3 years I have been paying my account a year in advance, thus qualifying to pay only 11 months at the pre increase rate effective 1 April 2016!</p> <p>But not this year - no, I made my payment in time (R 9,284,00 before 1st April - more than a R 1,000.00 more than I was supposed to because that was what the system demanded)</p> <p>When I followed up they promised me to fix the error as I was being charged monthly. (I did not change that from annualy!) - That was beginning April. Since then I have called twice, the last time on Mondy 23 May because I am still being charged monthly (AT THE NEW RATE!!!!) and I have still not received my credit for the overcharges! I spoke to a very kind and helpfull Anele Mtiki who spoke to her supervisor Susan Leha and promised that the finance department will sort this out by today - my reference number is *** -I19.n Needless to say - ZERO has been done!!!</p> <p>I need to make this very clear to whomever reads this (Since M-Net Cares so Much! ;-)- if this account is not sorted before this weekend i will be cancelling my DSTV and I will demand a refund. I am your customer who pays your salaries - sort this out or I leave.</p> <p>If you don't I will take this further - understood!</p> <p> </p>