They dont know whats going on!

I cannot even tell you how angry I am. I have been with dstv on a debit order basis for many years now and I never had a problem. Last week I get an error message : account in arrears, I waited a few days and my debit order didn't go off! I called today and I was on the phone for over 45 mins. The service is beyond pathetic and slow. They tell me I disconnected online on the 30 July - I don't even have access to my account online! Then they tell me the debit order that went of on the 28 July bounced!Came back unreturned!Lies!My account with FNB is never in arrears there is always money,NEVER has a debit order bounced. Yet dstv has the gall and nerve to tell me my money bounced! and so now *****goa asked me to allow her to do an adhoc payment for this month debit order and a further R159.50,for what? God knows!!!! But I should allow her. I dont even want to know how many customers they have done this to who have accepted it. But I will not. How can you guys rob me. I have cancelled my debit order and I will NOT pay the R159.50 no matter what! I will not pay for something that is not my fault. The debit order never bounced on my bank side. There is something seriously wrong with dstv