1 reviews | Active since Oct 2016

20 Jun 2017, 15:40

They dont inform you and charge you

<p>I was on dstv prepaid... that means month to month. If i dont pay the month they always cut it off after 3 days. So when i moved may i had no cable connections and didnt pay for my dstv. When i got the cables done today and wanted to reconect they said I have to pay R500 because mt acc is in errors. So i asked the super visor mongoli if i am on prepaid and no one told me i have to give notice if i dont want service and for the last year they cut my services after 3 days why must i then pay R500? He told me its in the terms and conditions. I told him i never got a terms and conditions and i have always just phoned in. He told me well weather i got it or not thats how it works. I asked him so you would rather loose me as a client than help me to fix the account he told me i can be client if I pay the account. So after trying to sort it out I am still not a client because I have to pay for something i never used and just changed over night that I have to pay for 3 weeks of dstv that I never had access to. Where is the fairness in that.</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Jun 2017, 15:46
Official

Dear Theresa Amoret Nieuwoudt

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv : Hello Peter Team