THEY DONT HAVE A CLUE!

Very very unhappy with service received from Multichoice. In December I moved to another province and put my furniture in storage. I ask Multichoice to disconnect my service until I have a place of my own. The consultant ASSURED me that there is no reconnection fee because I asked for the service to be disconnected. Begin Feb I asked for the service to be reconnected. The guy told me to pay R125, which I did. But, during the month of Feb, up to now, I had to phone SIX TIMES because my PVR function wasn't working. The first 2 times they just reconnect it. The 3rd time I heard it was disconnected because I did not pay R72 for the PVR function. Once again I went and pay the R72. But viola, PVR off again. I phoned 7h00 this morning and was told by Lerato \someone\" switched off the PVR, but it will work in an hour's time - NOT! Tonight I had to phone again, just to be informed that my account is R66 in arrears - reconnection fee. WHY?? WHY?? WHY?? The first 5 consultants said nothing about a reconnection fee? I am paying EVERY MONTH for more than 20 years, and get treated like this?"