BM
Bongiwe M

1 reviews | Active since Nov 2015

16 Dec 2015, 11:40

They dont care about customers at all.

It has been 3 months and my second complaint and my billing issue has not been resolved. Within these months I am calling Multichoice after every 5 days with no fail. They response on hellopeter is to just give you false hope! And shut you up, they never follow through and when you tell their agents they dont have a clue what is going on with hellopeter complaints. I would swear you guys work on a piece of paper.Today I called their customer care for an hour my calls go on mute and the call gets disconnected while talking to an agent. Can someone allocate the payment that was done on time for the month of September and give me a peace of mind. Does is it really make any business sense to have ongoing queries for 3 months of the same issue. COME ON NOW!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Dec 2015, 12:20
Official
Hello BPMaseko,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team