they don't even care

Item: DStv (MultiChoice)
Rating: 2
Author: nkosi K

My dstv was all of a sudden cut off without warning , I have paid all fees even reconnection and the head office can't seem to connect me back I've tried everything..the call centre is useless they have no reference numbers and the agants don't know what the hell to do all they say is I will escalate this they don't. Follow up on the queries I've been without dstv for 5days even the twitter account ignores me help!

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

04 Sept 2015, 14:02

Hello kingkhai,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply04 Sept 2015, 14:02

Official