They do there jobs half

Hi again one year later the same with my holiday home decoder I ask in December to keep my primary and holiday on from 16 Dec to 23Dec and then they must switch off the primary one and keep the holiday one on till 8 Jan 22 then switch off the holiday and switch on primary now when comes to payment they didn't switch of the primary one as I was ask on 23 Dec but on the 8 Jan they switch off the holiday and switch on the primary now they force to pay by terminating my Dstv for not paying the outstanding amount. When we started the whole saga I ask them what was the amount extra which they gave me now the amount is much more as they didn't do that was ask for ,when phoning all they have to say is that you must pay if you want to watch dstv they always what to blame some body else but if you look at all the reviews the problem lies at head office. Half of the job that was ask for was done they slip to switch off the primary now they can't find any calls log but they switch off holiday decoder that was part of the package.