They do not take any responsibility

<p>I activated my account 16th of December, set up a billing date (26th of every moth) and they told me to pay a certain fee since i activated the account mid month (this was fine), i then paid the fee at the shop.</p> <p>the agreement was that the next debit will be on the 26th of jan. since then they have disconnected my services more than 3 times and when i call they tell me that it is because i have not paid my account for december (Suprise) on top of that they tell me that my debit was due on the 1st (which is not what i was told or had agreed to) and to top that off even if that was the case, then why did they not debit it? this whole thing is due to their incompitence and poor listening s****s. now im told that i will only get my services reconnected once i have paid a full monthly amout for the account. and that is the only way according to them. they refuse to take any resposibility, Monopoly businesses </p>