They collected the device and promised to send email for cancellation, up until now nothing came through

They collected the device and promised to send email for cancellation, up until now nothing came through. By reading reviews seems as if they will collect money even after I cancelled. I am so disappointed to this company. 1stly they fed me with wrong information when they were selling this. I hate what I put myself into. I never met a company like this, when you publish and review negative they are swiftly to respond, nice and act as if they are helping. 2:10am on the 5th waiting to see if the debit with come through. If it does , ahmgain am an unhappy client. I suggest anyone reading this to stop thinking just run, if you have joined us - feel the heat.😭😭