They Changed My Address Now I Must Wait

<p>I am disgusted. I updated my personal details on-line in September. I have since then made 2 payments - end of September and end of October.</p> <p>My Delivery Address - which I am unable to access and update on-line, was changed by a consultant called Tuso. No idea why, and not entirely sure when.</p> <p>Today I tried to draw my October statement and dsicovered to my utter horror that I have moved to an address in Chartwell!! Where neither I nor anyone I know lives, or has ever lived. This was done, according to the 3 consultants i spoke to, by Tuso.</p> <p>So it's THEIR mistake.</p> <p>Tomorrow, I need to prove my address and aimed to use my DSTv Statement - not possible after THEIR mistake.</p> <p>I made multiple calls, and exhausted about R 100 in airtime only to be told that my problem will be escalated to their billing department, and <strong>should</strong> be resolved within 48 hours.</p> <p> </p> <p>This is completely unacceptable - I did not break the system. I am current on my account. I need this fixed NOW, but am consistently told that they cannot fix it now.</p> <p>Are there no "super users" on duty with the required passwords/accesses to fix THEIR mistakes?</p> <p>This is a prime case of people working in the service industry, who are either *********** or completely uncaring, or both.</p> <p> </p> <p>I wonder why Carte Blanche never does an exposé on DSTv's Call Centre???</p>