NM
Naledi M
1 reviews | Active since Jun 2021
11 Apr 2024, 07:33
They called me 26 feb 2024, just when my explora decoder (uninsured) died on me and thought I will buy a decoder now in may, offered me the new explora ultra and promised to have it installed 5days later after that offer was approved Up to date o have not
They called me 26 feb 2024, just when my explora decoder (uninsured) died on me and thought I will buy a decoder now in may, offered me the new explora ultra and promised to have it installed 5days later after that offer was approved Up to date o have not seen a decoder, on twitter i was ignored, emails to customer service ignored If i call they say they will escalate it nothing has been escalated until today. And they wonder y they r losing customers everyday
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
11 Apr 2024, 07:55Hi Naledi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply11 Apr 2024, 07:55
Official
Hi Naledi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
NM
Naledi M's updateReviewer Update
11 Apr 2024, 09:00I am So disappointed that dstv received my complaint and they are "attending" to it yet nobody rep**** to my email, facebook, twitter, phonecalls. Sent from pillar to post, told to hold on and tossed on to the next person who still couldn't help me.
Today i just spoke to someone on dstv (Facebook) because I wanted to cancel whatever and just buy the decoder on my own as per my plan.this lady tells m she can c on the system that the order was done but there was no sales order number maybe thats the reason for this 3months delay.
Yet im getting msgs every week promises of installer cuming to install,ii even called the installer he knows nothing about job allocation.
Since February i have been getting promises of installation every week
🚩🚩🚩
Today i just spoke to someone on dstv (Facebook) because I wanted to cancel whatever and just buy the decoder on my own as per my plan.this lady tells m she can c on the system that the order was done but there was no sales order number maybe thats the reason for this 3months delay.
Yet im getting msgs every week promises of installer cuming to install,ii even called the installer he knows nothing about job allocation.
Since February i have been getting promises of installation every week
🚩🚩🚩
NM
Naledi M's update11 Apr 2024, 09:00
Reviewer Update
I am So disappointed that dstv received my complaint and they are "attending" to it yet nobody rep**** to my email, facebook, twitter, phonecalls. Sent from pillar to post, told to hold on and tossed on to the next person who still couldn't help me.
Today i just spoke to someone on dstv (Facebook) because I wanted to cancel whatever and just buy the decoder on my own as per my plan.this lady tells m she can c on the system that the order was done but there was no sales order number maybe thats the reason for this 3months delay.
Yet im getting msgs every week promises of installer cuming to install,ii even called the installer he knows nothing about job allocation.
Since February i have been getting promises of installation every week
🚩🚩🚩
Today i just spoke to someone on dstv (Facebook) because I wanted to cancel whatever and just buy the decoder on my own as per my plan.this lady tells m she can c on the system that the order was done but there was no sales order number maybe thats the reason for this 3months delay.
Yet im getting msgs every week promises of installer cuming to install,ii even called the installer he knows nothing about job allocation.
Since February i have been getting promises of installation every week
🚩🚩🚩