1 reviews | Active since Oct 2012
They Broke my Address and now Cannot Fix it!!!
<p>This saga has been dragging on since September last year.</p> <p>An operator in the call centre erroneously captured my address as being in Chartwell, when I live in Midrand - close, but no cigar.</p> <p>I have made at least 20 calls to their call centre, and have been promised resolution 20 times, call back by a superior three times, and guess what?</p> <p>NOBODY THERE HAS THE FAINTEST DAMN IDEA WHAT THEY ARE DOING!!!</p> <p>I consider myself a patient person, but this **** would try Job's patience.</p> <p>Each time I call, I have to explain teh entire saga all over again - so why do they use my air time telling me that calls are recorded?</p> <p>Understanding that my R 800 odd per month is very small potatoes to teh all mighty Multichoice, I still believe that my money gives me the right to expect service!</p> <p>Power *******s, and absolute power *******s absolutely - Carte Blanche, why not sweep your own doorstep first? There are obviously some peopel working in the call centre who got in by bypassing any normal vetting process...</p>
Dear Rhys
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear Rhys
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Acknowledge be damned
Fix it
Acknowledge be damned
Fix it
If I fail to pay DSTv, I get disconnected - quickly
When they **** up - I wait 4 months without resolution!!!!!
If I fail to pay DSTv, I get disconnected - quickly
When they **** up - I wait 4 months without resolution!!!!!
Dear Rhys
Reference made to our telephone conversation, the problem is now resolved, your statement reflects your current address.
Please let us know if there is anything that we can assist you with in future. We are always here to help.
Regards
Elna
Dear Rhys
Reference made to our telephone conversation, the problem is now resolved, your statement reflects your current address.
Please let us know if there is anything that we can assist you with in future. We are always here to help.
Regards
Elna
