RH
Rhys H

1 reviews | Active since Oct 2012

19 Jan 2017, 16:52

They Broke my Address and now Cannot Fix it!!!

<p>This saga has been dragging on since September last year.</p> <p>An operator in the call centre erroneously captured my address as being in Chartwell, when I live in Midrand - close, but no cigar.</p> <p>I have made at least 20 calls to their call centre, and have been promised resolution 20 times, call back by a superior three times, and guess what?</p> <p>NOBODY THERE HAS THE FAINTEST DAMN IDEA WHAT THEY ARE DOING!!!</p> <p>I consider myself a patient person, but this **** would try Job's patience.</p> <p>Each time I call, I have to explain teh entire saga all over again - so why do they use my air time telling me that calls are recorded?</p> <p>Understanding that my R 800 odd per month is very small potatoes to teh all mighty Multichoice, I still believe that my money gives me the right to expect service!</p> <p>Power *******s, and absolute power *******s absolutely - Carte Blanche, why not sweep your own doorstep first? There are obviously some peopel working in the call centre who got in by bypassing any normal vetting process...</p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Jan 2017, 17:22
Official

Dear Rhys

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

RH
Rhys H's update19 Jan 2017, 17:25
Reviewer Update

Acknowledge be damned

Fix it

RH
Rhys H's update19 Jan 2017, 17:28
Reviewer Update

If I fail to pay DSTv, I get disconnected - quickly

When they **** up - I wait 4 months without resolution!!!!!

DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Jan 2017, 10:10
Official

Dear Rhys

Reference made to our telephone conversation, the problem is now resolved, your statement reflects your current address.

Please let us know if there is anything that we can assist you with in future. We are always here to help.

Regards

Elna