they begged me to upgrade.... then act dead

More than 6 months of been pushed to upgrade my decoder i relented ,. Your calls are recorded . I trust this was not a hoax ... I was phoned on 12 /10 at 13.17,,, asked her to phone back ,,,i spoke to your consultant for 16 mins 55 secs on 16/10...at 9.43 am.I was promised a new multi view decoder ,modem , dish and 40 m of cable all for R79.00 per month . I would recieve the decoder etc sent to my work address within 5 working days. There would be a voucher on the box for the installer to use to get payment , This was for R79.00 per month for 24 mnths . I asked more than once what the hidden costs are ... nil I was told . She was given my banking details and gave her my id number the next day ...9.07 am 17 october .... where is my decoder ????? Still waiting you cannot phone the number . Logged call with national centre... they promised to get back to me ...... Check your records but I want my decoder as promised ..... Call center agent was Lorrencia or natasha i think .....number they called from was =27 31 ********** 2 . Why are you so slack ????