They add additional amounts to there subscription.
They say I must pay R100 to my account 28 oct now 2 november they sommer add R50 now its R150 but my subscription is R109 . They just add amounts .
Helpful (0)
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Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Nov 2020, 10:19Hi Melissa,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Nov 2020, 10:19
Official
Hi Melissa,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Nov 2020, 13:57Hi Melissa,
It is with regret that we learn of the frustration and inconvenience you have experienced.
Kindly note that we tried contacting you on your mobile number 074*****00 with a *** number and could not get hold of you.
Please note that the first SMS you received was just a payment reminder to pay on or before the 31 October 2020 to view till 29 November 2020. Because no payment was received as per the first SMS, the second SMS now includes a R50.00 reconnection fee penalty because you did not pay your account in time.
Both SMS you received are correct.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced.
Kindly note that we tried contacting you on your mobile number 074*****00 with a *** number and could not get hold of you.
Please note that the first SMS you received was just a payment reminder to pay on or before the 31 October 2020 to view till 29 November 2020. Because no payment was received as per the first SMS, the second SMS now includes a R50.00 reconnection fee penalty because you did not pay your account in time.
Both SMS you received are correct.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Nov 2020, 13:57
Official
Hi Melissa,
It is with regret that we learn of the frustration and inconvenience you have experienced.
Kindly note that we tried contacting you on your mobile number 074*****00 with a *** number and could not get hold of you.
Please note that the first SMS you received was just a payment reminder to pay on or before the 31 October 2020 to view till 29 November 2020. Because no payment was received as per the first SMS, the second SMS now includes a R50.00 reconnection fee penalty because you did not pay your account in time.
Both SMS you received are correct.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced.
Kindly note that we tried contacting you on your mobile number 074*****00 with a *** number and could not get hold of you.
Please note that the first SMS you received was just a payment reminder to pay on or before the 31 October 2020 to view till 29 November 2020. Because no payment was received as per the first SMS, the second SMS now includes a R50.00 reconnection fee penalty because you did not pay your account in time.
Both SMS you received are correct.
Kind Regards,
DStv: Hello Peter Team
Best regards,