DM
Daryl M

1 reviews | Active since Dec 2018

20 Nov 2021, 18:55

There’s better value for money elsewhere

DSTV. A good option for people who are too lazy or dumb to figure there’s better, cheaper options available elsewhere.

Trust me on this, as a DSTV Premium subscriber who was lazy and dumb over past 20 years.

They persistently increase rates. Reduce quality of content ((seriously, now down to C grade on movies available). I can stream all news, sports, movies and other stuff I occasionally watch for 10% of DSTV price. In the context of which, DSTV appears to believe my primary concern is where I can upgrade my package.

When it comes to service delivery, ahem. Feel free to try out their latest customer interfaces (no, they didn’t test these before - you’re the guinea ***). Spend hours on the phone to their call centre (where their systems are designed and their staff are trained to stall or kick your concerns into spaces you’ll just give up, eventually).

I think they know most people have figured out there’s cheaper, better ways for us to access the content we are paying for. So they’re winding down, and just milking us dry before they close shop.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Nov 2021, 21:17
Official
Hi Daryl McLean, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 
DM
Daryl M's update20 Nov 2021, 21:37
Reviewer Update
And there, folks, is a fine example of the customer care you can expect from DSTV. A computer will apologise for the problem; assure you how valuable you are: and get back to you ASAP with a response that has nothing to do with the service you are paying for, or problem you have in accessing that.