There is no transparency

On the 28.03.2021 i spoken to Abednego for my balance of payment in which he said i must pay R468.00 but i paid R500 by the 28.03.2021, then follow it up with Isaac he swiftly responded to my call that's was when my services where reconnected few days disconnected again. Today i spoken to Karen what a terrible interaction, why is it always we can't speak to the manager or supervisor in charge while we pay so much. Problem description: 1. i paid my account as balance reflected on the app on the 28.03.2021 now my services are disconnected. 2. why is my services interrupted 3. Do you understand the frustration we go under when little minion comes back from pre school no finding their favorite cartoon channel closed.. **** got real..