There is no customer service at Multichoice

I understand that things at Multichoice have not been easy. The automated cold calling system is proof of how deep your retention and sales system is working hard. Annoying as it is. There is one thing I will not take or except. That is bad service. On 30 May 2024. I accidentally overpaid into my DSTV account a significant to me amount in error(I emphasize in tautology).

Within an hour or so I called in their contact centre and was met by Yolanda Mcotheli. Who while speaking to her sounded like a decent human being that was lost. Her first lie was that if I go through to a walk in centre. I would get immediate assistance with the refund, instead of waiting two weeks for it should I make the request via the call centre. The second lie which I debunked very quickly was that there was a walk in centre in Centurion Mall.Then caught in her guile she had me call out all the malls I know in Centurion where she can check and verify a walk in centre. No client should be made a GPS of any area.Its impossible to know all of them.After my protest she said she found one at the Lakeside building, Gordon road.Reluctantly, I look their details . That was to be found to be lie numbero 3. The phone number not only did not exist but the whole building had been permanently closed.

I then went to their website and found Aerial Excellence in the waterglen shopping centre. I took the painstaking drive after calling them and a Milicent from thre confirmed that they can help with those types of queries. There I was welcomed by great gent called Ronald. He spoke to his manager Tihaiseka Ngobeni. They asked that I send them my documents and refund request. Which I did on the spot. They were going to escalate it to the head office. Showing great enthusiasm for service. Ronald called me either on the Friday or Monday to confirm that my request is sent. That was it. My follow up on 10 June with Tihaiseka went ignored and so did everyone it seems at Multichoice. So what exactly were the lies and ordeal about???? Here's the deal. I don't want any apology for bad service. There isn't any service so you can't really apologise for something that doesn't exist. You have my email address that you just need to confirm that you have refunded my money WITH INTEREST and have resolved this simple request. Calling me would be a waste of time going through rehe****d apologies and it's hard enough to try to guess which is a sales call or genuine call from you guys in any case.