Themba, Luwazi and Jabulani Radebe dont know their job!

<p>I upgraded my services to premium on 27 May 2016 with a consultant Themba, who did the necessary and advised me to do a cash payment so as to not affect my debit order. This was done by me. I called on Sunday 29 May 2016 spoke to Luwazi to downgrade and he advised me that he cannot guarantee the lower amount will be debited or the premium amount. If this was the case, then why the hell did i have to do a cash payment? I asked for his supervisor Jabulani Radebe, who was busy and said that he will return my call that same day. To date, Wednesday 01 June 2016, he has not returned my call and i am debited the full amount on premium!</p> <p>This is very inconvenient as there is no funds available on the account!</p> <p>I will be cancelling the debit order.</p>