AR
Andrew R
1 reviews | Active since Oct 2017
10 Oct 2017, 18:51
Theives
My experience with dstv has been my worst relationship ever. My accounts are always behind even when I pay the full amounts. They deactivate my one deactivate my decoder and leave the expensive packAge running on my explora 2. I don't want a message back on hello Peter apologizing about the disgusting and dishonest service you have given me. I want a dstv representative to call me and attend to my problem. I have wasted thousands already on you guys. The dstv service center is no option for me cause I don't feel the need to go all the way there when I am a paying customer and I get nothing in return!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
11 Oct 2017, 07:51Dear Andrew
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s reply11 Oct 2017, 07:51
Official
Dear Andrew
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Oct 2017, 15:24
Good day Andrew
Thank you for taking my call today.
As discussed, the Access package will remain disconnected till further notice.
Please note that you’re required to pay the pro rata balance of R106.10 for the reconnection of service from today.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply11 Oct 2017, 15:24
Official
Good day Andrew
Thank you for taking my call today.
As discussed, the Access package will remain disconnected till further notice.
Please note that you’re required to pay the pro rata balance of R106.10 for the reconnection of service from today.
Kind regards
Dinah
Best regards,
AR
Andrew R's updateReviewer Update
11 Oct 2017, 16:19as discussed on the recorded call, i waqs told at the begining of the month i do not owe dstv anything, hence all smartcards should have been active on my account. I would like to know the complete total i am behind on my price lock and on my access package, i will give dstv permission to debit a certain amount we will agree on thereafter, if it is not going to work like i have been told before, then i would like a dstv rep to see to my case personally as this is my money and life that is in the balance becuase of this. i would also like all recordings to be listened to and if it could be, forwarded to me. if none of this can be done please give me the details of your ombudsman.
AR
Andrew R's update11 Oct 2017, 16:19
Reviewer Update
as discussed on the recorded call, i waqs told at the begining of the month i do not owe dstv anything, hence all smartcards should have been active on my account. I would like to know the complete total i am behind on my price lock and on my access package, i will give dstv permission to debit a certain amount we will agree on thereafter, if it is not going to work like i have been told before, then i would like a dstv rep to see to my case personally as this is my money and life that is in the balance becuase of this. i would also like all recordings to be listened to and if it could be, forwarded to me. if none of this can be done please give me the details of your ombudsman.