KA
Kirstin A
1 reviews | Active since Nov 2016
15 Jul 2023, 16:46
Theives
I decided to sign up for DSTV premium streaming on the 03 July 2023. Made payment from their platform for R699.00 and then had access to the full DSTV on the streaming app for 1 day! The very next day I have no access, go to check my profile on their website and they say I only paid R22.55 - I have proof of payment but I am getting no assistance from anywhere! Go to their customer services and basically get told "they always have complaints like this"
I want my R699 back as you are blindly *****ing! Clearly your systems are not working since you fail to allocate payments accurately!
What a mistake I made deciding to sign up with this terrible business!
I demand this to be resolved!
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
15 Jul 2023, 23:09Hi Kirstin Arnold,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply15 Jul 2023, 23:09
Official
Hi Kirstin Arnold,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
KA
Kirstin A's updateReviewer Update
17 Jul 2023, 11:56Still nothing.. no feedback.. no email..no call back.
Nothing
Nothing
KA
Kirstin A's update17 Jul 2023, 11:56
Reviewer Update
Still nothing.. no feedback.. no email..no call back.
Nothing
Nothing
KA
Kirstin A's updateReviewer Update
18 Jul 2023, 09:06You guys ate *****ing joking right?
Eventually someone called late yesterday afternoon said they will reconnect me as now they found the payment and I had to send the proof of payment again. But still not reconnected. Chatted to someone on your site for help again and now I must resend my proof of payment + my bank statement??? What the heck ... truly disgusted by your service absolutely pathetic! I regret EVER thinking of sighing up with DSTV you have swolled my R699 and are making me run around like a rabbit to prove to you that I paid it. Pathetic!!!!!!!!
Stay clear of DSTV ****s!
Eventually someone called late yesterday afternoon said they will reconnect me as now they found the payment and I had to send the proof of payment again. But still not reconnected. Chatted to someone on your site for help again and now I must resend my proof of payment + my bank statement??? What the heck ... truly disgusted by your service absolutely pathetic! I regret EVER thinking of sighing up with DSTV you have swolled my R699 and are making me run around like a rabbit to prove to you that I paid it. Pathetic!!!!!!!!
Stay clear of DSTV ****s!
KA
Kirstin A's update18 Jul 2023, 09:06
Reviewer Update
You guys ate *****ing joking right?
Eventually someone called late yesterday afternoon said they will reconnect me as now they found the payment and I had to send the proof of payment again. But still not reconnected. Chatted to someone on your site for help again and now I must resend my proof of payment + my bank statement??? What the heck ... truly disgusted by your service absolutely pathetic! I regret EVER thinking of sighing up with DSTV you have swolled my R699 and are making me run around like a rabbit to prove to you that I paid it. Pathetic!!!!!!!!
Stay clear of DSTV ****s!
Eventually someone called late yesterday afternoon said they will reconnect me as now they found the payment and I had to send the proof of payment again. But still not reconnected. Chatted to someone on your site for help again and now I must resend my proof of payment + my bank statement??? What the heck ... truly disgusted by your service absolutely pathetic! I regret EVER thinking of sighing up with DSTV you have swolled my R699 and are making me run around like a rabbit to prove to you that I paid it. Pathetic!!!!!!!!
Stay clear of DSTV ****s!
KA
Kirstin A's updateReviewer Update
18 Jul 2023, 09:34YOU STILL HAVENT RESOLVED YOUR ISSUE INSTEAD I MUST RUN AROUND LIKE A FOOL TO PROVE TO YOU THAT I PAID USING THE PAYMENT GATEWAY ON YOUR WEBSITE WHEN SIGNING UP FOR STREAMING.
YOU HAVE THE SAME COUNTLESS COMPALINTS ON HERE.
ALL PEOPLE WHOM PAOD BY CREDIT CARD ON YOUR PLATFORM GET DISCOUNTED BECAUSE YOUR SYSTEM DIDNT ALLOCATE OUR PAYMENTS AND THEN YOU MESS US AROUND AS THE CUSTOMER TO TRY PROVE TO YOU THAT WE PAID. PATHETIC!!!
ITS YOUR WEBSITE, WHY DO YOU MAKE PEOPLE PAY BY CREDIT CARD IF YOU CANNOT ALLOCATE THE PAYMENTS?
I HAVE AENT MY PROOF 3 TIMES, BEEN TOLD I WILL BE RECONNECTED BUT STILL NOTHING & EVERYTIME WE HAVE TO START OVER AND I HAVE TO HELP YOU FIND MY PAYMENTS.
THEIVES, ITS THAT SIMPLE, EASY FOR YOU TO TAKE PAYMENT THEN HIDE IT.
DISGUSTED WITH THIS BUSINESS
YOU HAVE THE SAME COUNTLESS COMPALINTS ON HERE.
ALL PEOPLE WHOM PAOD BY CREDIT CARD ON YOUR PLATFORM GET DISCOUNTED BECAUSE YOUR SYSTEM DIDNT ALLOCATE OUR PAYMENTS AND THEN YOU MESS US AROUND AS THE CUSTOMER TO TRY PROVE TO YOU THAT WE PAID. PATHETIC!!!
ITS YOUR WEBSITE, WHY DO YOU MAKE PEOPLE PAY BY CREDIT CARD IF YOU CANNOT ALLOCATE THE PAYMENTS?
I HAVE AENT MY PROOF 3 TIMES, BEEN TOLD I WILL BE RECONNECTED BUT STILL NOTHING & EVERYTIME WE HAVE TO START OVER AND I HAVE TO HELP YOU FIND MY PAYMENTS.
THEIVES, ITS THAT SIMPLE, EASY FOR YOU TO TAKE PAYMENT THEN HIDE IT.
DISGUSTED WITH THIS BUSINESS
KA
Kirstin A's update18 Jul 2023, 09:34
Reviewer Update
YOU STILL HAVENT RESOLVED YOUR ISSUE INSTEAD I MUST RUN AROUND LIKE A FOOL TO PROVE TO YOU THAT I PAID USING THE PAYMENT GATEWAY ON YOUR WEBSITE WHEN SIGNING UP FOR STREAMING.
YOU HAVE THE SAME COUNTLESS COMPALINTS ON HERE.
ALL PEOPLE WHOM PAOD BY CREDIT CARD ON YOUR PLATFORM GET DISCOUNTED BECAUSE YOUR SYSTEM DIDNT ALLOCATE OUR PAYMENTS AND THEN YOU MESS US AROUND AS THE CUSTOMER TO TRY PROVE TO YOU THAT WE PAID. PATHETIC!!!
ITS YOUR WEBSITE, WHY DO YOU MAKE PEOPLE PAY BY CREDIT CARD IF YOU CANNOT ALLOCATE THE PAYMENTS?
I HAVE AENT MY PROOF 3 TIMES, BEEN TOLD I WILL BE RECONNECTED BUT STILL NOTHING & EVERYTIME WE HAVE TO START OVER AND I HAVE TO HELP YOU FIND MY PAYMENTS.
THEIVES, ITS THAT SIMPLE, EASY FOR YOU TO TAKE PAYMENT THEN HIDE IT.
DISGUSTED WITH THIS BUSINESS
YOU HAVE THE SAME COUNTLESS COMPALINTS ON HERE.
ALL PEOPLE WHOM PAOD BY CREDIT CARD ON YOUR PLATFORM GET DISCOUNTED BECAUSE YOUR SYSTEM DIDNT ALLOCATE OUR PAYMENTS AND THEN YOU MESS US AROUND AS THE CUSTOMER TO TRY PROVE TO YOU THAT WE PAID. PATHETIC!!!
ITS YOUR WEBSITE, WHY DO YOU MAKE PEOPLE PAY BY CREDIT CARD IF YOU CANNOT ALLOCATE THE PAYMENTS?
I HAVE AENT MY PROOF 3 TIMES, BEEN TOLD I WILL BE RECONNECTED BUT STILL NOTHING & EVERYTIME WE HAVE TO START OVER AND I HAVE TO HELP YOU FIND MY PAYMENTS.
THEIVES, ITS THAT SIMPLE, EASY FOR YOU TO TAKE PAYMENT THEN HIDE IT.
DISGUSTED WITH THIS BUSINESS