BM
Bill M
1 reviews | Active since Mar 2009
06 Feb 2015, 19:44
Their Website or systems do NOT work
My DSTV was cut. I went to ABSA and paid it. The website says that after doing this - you can reconnect under self service - I challenge anyone in this situation to do this.<br> <br> Then on your screen it says dial *120*68584# - USSD works but their menu and system there also does not work.<br> <br> Then you phone the call center - two hours after making payment - remember this is supposed to be instant - Sorry Ser - the paying does not reflect - Eish !!<br> <br> You're a Happy bunch spelt with a Capital Cr......
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DStv (MultiChoice)'s replyOfficial
08 Feb 2015, 19:12Hello advantag,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Providing customers with unsatisfactory service is not in line with our ethic. Please accept our sincerest apologies in this regard.
Kindly be advised that we have rectified the error on our system and we confirm that your DStv services were already reconnected.
Kind regards
Katleho
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Providing customers with unsatisfactory service is not in line with our ethic. Please accept our sincerest apologies in this regard.
Kindly be advised that we have rectified the error on our system and we confirm that your DStv services were already reconnected.
Kind regards
Katleho
Best regards,
DStv (MultiChoice)'s reply08 Feb 2015, 19:12
Official
Hello advantag,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Providing customers with unsatisfactory service is not in line with our ethic. Please accept our sincerest apologies in this regard.
Kindly be advised that we have rectified the error on our system and we confirm that your DStv services were already reconnected.
Kind regards
Katleho
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Providing customers with unsatisfactory service is not in line with our ethic. Please accept our sincerest apologies in this regard.
Kindly be advised that we have rectified the error on our system and we confirm that your DStv services were already reconnected.
Kind regards
Katleho
Best regards,