Their way or the high way

I wanted to add an additional stream service to my existing premium subscription with extra view which went off without a hitch. Happy with my additional service the lady who assisted me asked if I would like a consultant to call me about a new offer they had, price locker or something like that, to which I said yes and that’s were my drama started. A consultant called me the next day and explained the offer, I said it sounds just fine but the last time I had a random DSTV installer in my home the work wasn’t done correctly, they demanded I paid any additional amount of money for who knows what and when the signal went wonky not long after my preferred installer highlighted all the short cuts that were taken. Needless to say the installers refused to rectify the issues and it cost me an additional amount to rectify.

I wasn’t going to go through that again so I agreed to the new contract with the provisor that the installation be done by my preferred accredited installer and that was agreed to by the sales consultant. There was a whole process of getting my installers accreditation number and a message was supposedly sent to him authorising the installation, that didn’t happen. Two days later a different installer contacted me and said he’s on his way to do the installation to which I explained the terms of the deal that I have with dstv and he rep**** no problem, he’ll just drop off the equipment and my installer can do the installation, which he duly did. It then took me another 3 days to get DSTV to understand what was agreed to and to get my installer authorised to do the installation. Then the DSTV representative called me and I had to send her pictures of the equipment that was delivered that is still currently lying in my garage because the installer that had delivered the goods had claimed he had done the installation. After lots of askin and phone calls my installer eventually gets the authorisation to do the installation but he’s not available till the following week so I agree I’ll wait. Whilst waiting the end of the month comes and DSTV double debit orders me for the additional service that was added to my account by the thieving installer. R 2800 odd rand later I’m expected to sit around and pick my nose whist they find out who’s at fault here. Lots more admin and phone calls go unabated and Guess what the end of the month is on our doorstep again and there has been no resolve. I have requested that my money is returned to me, the so called new service be terminated but all I get is they will let me know when they have done their investigation. Not to mention the insurance sales people that phone every three days to sell me insurance on the unit that sitting in my garage. I have also lodged a complaint with the consumer council so let’s see how that goes, why does it have to come to this, why is there no one who can listen to a complaint and make a rational decision.My frustration dealing with this company is beyond me now and when get this resolved I will cancel my current month to month subscription that I’ve had for the past 30 years, enough is enough. It absolutely no wonder why the company is in dire straits.