Theft of funds! Begging for a month now!!!

Unfortunately there is no ZERO star option else I would have went with that. Further to my post on 24 February about the theft of my money and unbelievably pathetic service I had received from DSTV since 3 February 2021... below is the absurd and most generic response I received.

It is now a week later and my funds have not been returned to me (a total of a month spent in begging for it)! Next step twitter I guess. I will continue to shout and scream on whatever platform I have available to me purely on the principle of this company should not be allowed to be this unfair to the public!

Hi Dylene,

I hope this email finds you well. I am writing to you in relation to your complaint lodged on the Hello Peter platform. It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.

I have had a look into your account and the refund has been processed. I have escalated the matter to our accounts team to approve the refund request that has been paid so that the funds can be released to you

We are extremely sorry for the delay and inconvenience.

Kind regards,

DStv: Hello Peter Team