Theft of funds and No Service

So I decided to purchase the DSTV streaming for R699 and did the payment online on the 26th of March direct on their website. It has been a daily battle between the call centre (lots of airtime wasted as you on hold for over an hour) and their online message platforms. "Managers supposedly phoning you back" and and and... for the past week and a half my service hasn't been activated as they can't find the payment and want a POP for a online purchase. I have sent them my bank statements as you can't get a proof of payment for a purchase (you can only obtain a POP for an EFT and its not an EFT). I don't know how many times I have explained to them how banking works, its scary how they don't understand their own payment system.

No one gets back to you about the issue. Major lack of customer service. This is really beyond pathetic and getting sent from piller to post from one call centre agent to another.

I want my payment refund as this is theft and I won't ever give DSTV another chance at all. I will rather stick to netflix and all your other competitors.

I'm pretty sure there will be some agent from DSTV trying to apologise and state that they are so apologetic and get on it soon. Ya right. All you getting on is my nerves. Get this fixed and get my money back into my account. I dont want your services after the week and a half of battling to do your staffs work for them as they won't even bother to give you a call or email to advise on what is going on. You are making it very easy for your competitors to take your customers. I refuse to speak to any call centre agents or management. I'll only deal with the CFO or Financial Director that hopefully knows what the hell they are doing and can sort their staff out before DSTV no longer exists.