1 reviews | Active since May 2016

23 Mar 2018, 12:29

THEFT BY DSTV

I called DSTV on the 21 February 2018 to cancel with them and this was confirmed. On the 22 March 2018 they suspend my service. On the 23 March 2018 they deduct an amount of R1023,15 for what. They expect me to wait 7 days while they sort out their mess. Hello this money was budgeted for and not DSTV. Taking money without consent constitues theft.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Mar 2018, 13:54
Official

Dear Otto Arends

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Mar 2018, 11:49
Official

Good day Otto Arends

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

Please be advised that your refund is been processed to be paid into your Bank account as requested.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,