SM
Sean M
1 reviews | Active since Jun 2015
04 Mar 2016, 07:41
Theft and *****
Thi is nowthe 3rd time i am complaining. I have sent throug the Docs to prove i requested to cancel in 2014 i sent bank statements i snd hello peter complaints. STILL NOT RESOLVED. ONCE AGAIN I JUST GOT DEBITED.I WANT MY MONEY REFUNDED<br> you so call say you try call me on mail send me your direct line and trust me ill call
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Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Mar 2016, 12:46Hello sean maskell,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, we picked up that you don`t have a DSTV account on your name, kindly provide us with your ex-wife's identity, decoder serial number to allow us to investigate your complain, please also remember to forward the original email that you said you sent DSTV requesting to cancel the services. Feedback will be provided after we have receive the required information.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, we picked up that you don`t have a DSTV account on your name, kindly provide us with your ex-wife's identity, decoder serial number to allow us to investigate your complain, please also remember to forward the original email that you said you sent DSTV requesting to cancel the services. Feedback will be provided after we have receive the required information.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Pfarelo
Best regards,
DStv (MultiChoice)'s reply05 Mar 2016, 12:46
Official
Hello sean maskell,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, we picked up that you don`t have a DSTV account on your name, kindly provide us with your ex-wife's identity, decoder serial number to allow us to investigate your complain, please also remember to forward the original email that you said you sent DSTV requesting to cancel the services. Feedback will be provided after we have receive the required information.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation, we picked up that you don`t have a DSTV account on your name, kindly provide us with your ex-wife's identity, decoder serial number to allow us to investigate your complain, please also remember to forward the original email that you said you sent DSTV requesting to cancel the services. Feedback will be provided after we have receive the required information.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Pfarelo
Best regards,