Theft

Over 18 months ago I correctly ended my DSTV contract. 3 months ago i receive an email saying that a reconnection error had occurred and they had accidentally taken over R500 from my bank account. They said they would refund it within 3 days. I have called the call centre numerous times, spoken to management who promise to refund me but they don't. They *******ly without my consent took money from my account and will not give it back. That is theft. They have done it to thousands. A very deceptive and highly ******** way to make money don't you think? 3 months later and still no refund despite promises of this 'being processed'. Despicable business practice.