TG
Thandokazi G
1 reviews | Active since Oct 2014
09 Jul 2015, 18:27
Theft
I have 2 smart card which are linked to my account. One is fully paid, by error I chose incorrect option on self-service. Now I got billed and when I said I can't afford to pay the they must disactivate the package. Was told they can do that and the other smart card is going to be disactivate too irregardless of being paid fully. I am losing the money I have paid already. That's theft, why should they gain out of me and I lose.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Jul 2015, 12:52Hello TG123,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
According to our records you only have one smart card active on the DStv Family Package. We also confirm that the second card that was incorrectly activated by you-self has been disconnected and the billing reversed.
Your account is reflecting the correct amount due for your next pay date on the 5 August 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
According to our records you only have one smart card active on the DStv Family Package. We also confirm that the second card that was incorrectly activated by you-self has been disconnected and the billing reversed.
Your account is reflecting the correct amount due for your next pay date on the 5 August 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply11 Jul 2015, 12:52
Official
Hello TG123,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
According to our records you only have one smart card active on the DStv Family Package. We also confirm that the second card that was incorrectly activated by you-self has been disconnected and the billing reversed.
Your account is reflecting the correct amount due for your next pay date on the 5 August 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
According to our records you only have one smart card active on the DStv Family Package. We also confirm that the second card that was incorrectly activated by you-self has been disconnected and the billing reversed.
Your account is reflecting the correct amount due for your next pay date on the 5 August 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,