The wosrt call center that i have ever dealt with

I phoned Dstv for the last 4 weeks every week because they keep on cutting my service, when I spoke to the call center they told me that the money that I paid is not allocated to my account so I am asking can someone fix this matter asap as I can not keep on phoning every week to reconnect my service and spend between 10 to 20 min on the phone because the staff at DSTV is in competent to do there work and please do not call me to say sorry because I hear it every time I call in just sort out the issue. I have never deal with such inexperience staff that does not know what they do.