The worst treat

Hi all,This is about MultiChoice . I ,N.Pillay ,ID no ***,had a family package with MultiChoice ,on 29th January I received a call from MultiChoice and I was said that I can get a can a compact package for 599 and includes channel 166 and 167.I was also said that there will be a prodata ,but was not said about any payment dates and because I said that I can only get this package with a debit order ,I assumed that they will debit my account .on the 4th of February my services was disconnected,I called customer services but I was said a team leader will contact me unfortunettly I had no patience and I called but to no avail ,I tried again for the third time it was about 17.30 I spoke to a team leader ,I spoke to him for a hour ,and he asked me to give him 2 hours and he will call me and tell me what's the outcome ,I agreed to him and waited for him call after 2hours,at 20.40 the same day I got that call and that said it was the fault of the sales person and I was reconnect and also made arrangements to pay the prodata and the total premium for a month on the 25th February.well I thought all was done and dusted ,but no it all starts again on the 7th of February I received a SMS I am disconnected,I made a few calls to MultiChoice but my airtime was not enough to continue ,I lost about R300 airtime with no positive results .the same day I went to MultiChoice in Kempton park, but the only help I got from them was redirecting to Edenvale .the next day I went to Edenvale and there too I got no help and was to go to Randburg ,I went to Randburg and explained my problem but the consultant told me he can only forward my complaint and I got to wait for them to call me . Now this is my story ,I'm left with no choice but to carry my complete package and hand it to MultiChoice . I would love to have my family package back cos I have paid for it .