The Worst Servicve

<p>Account nr ********** 5 According to my understanding this account is completely up to date as I know the last three payments have been done in cash and the debit order was cancelled due to reasons that Multichoice has developed a tendency of deducting amounts contrary to the expected or agreed and this will also be brought to PASA’s attention </p> <p>In April 2016 Multichoice sent through an abnormal debit through my account while the account contained sufficient amounts to pay what’s due I immediately made contact with Multichoice and was told someone in accounts would be in contact with me to resolve this that never happened I made a number of calls to Multichoice with the intent to resolve this and nothing three months later I received an sms’s claiming the account was in arrears and the full amount will be debited again I called in to confirm how the account went into arrears and on the 55 minute call I was told by the consultant who spoke to he’s superior that I was also at fault why didn’t I make payment when I saw the irregular deduction non the less my account was double debited even after I was assured that the normal deduction would run and the remainder will be taken in portions since it was not my fault</p> <p>This issues has led to me cancelling the debit order which Multichoice noticed and called me to reinstate the debit order to which I rejected and it was agreed that I will continue to pay cash and now Multichoice is requesting payments of R1998.36 for an account that is completely up to date as payments have been made and to add a R70 was deducted again after debit order was cancelled and we received the sms reading “It seems we’ve still not received payment for your Dstv payment plan ,to avoid your payment profile being negatively reflected on the credit bureau please pay R1998.36 for where and how to pay , dial ********** 584# if you already made a payment please ignore this message” after the debit order was deducted</p> <p>I don’t know what else to do because we are treated like we need their service more than they need our subscription</p>