The worst service providers

I paid my monthly subscription 2 days before my due date 5/12/24 My data was never loaded, i then made an enquiry yesterday 19/12/24 through whatsapp channel. I was informed theres a due payment of pro rata when i upgraded so ill only get my data loaded after i pay this amount and it shall be loaded immediately after. i ask for the amount to pay. I got the link and paid immediately. No data was loaded. This morning i made another enquiry only to be told dear customer please note your day data has depleted. How is the data that was never loaded get depleted? Dstv i need answers. I need my Dec data loaded or please refund me ill go find another service provider. No ways. Ive been with you for many years and ive been suffering when it comes to service but endured now its too much i cant. Please refund me