THE WORST SERVICE, ****MERS!!!

If I could give it zero star, I would! I have a list of complaints. Their service is DISGUSTING!!! I had an agent who called last year 2024, she offered me free FUNERAL COVER for DSTV Members. All she needed was just for.me to say yes. When time came to make my payment, my premium has gone up. I called to find out what was going on and told that I agreed to the funeral policy at a cost. I refused to pay. I asked for.the Manager, they told.me.that they will escalate the matter but to date,.no one has called me. Their supervisors will send you from pillar to post without resolving anything. One other matter was the cut off day that I had chosen, was the 10th of each month. Whenever it gets to the 7th, of each month, my decoder would be SWITCHED OFF. This would result to me.paying penalties, I would enquire but NOTHING WOULD change. I would complain and their agents would say they will ESCALATE it but no one has called me. Recently, I nwanted to make my payment, now my BILL has gone up again!!! I called to enquire and was told that the SYSTEM has AUTOMATICALLY UPGRADED MY DECODER...... WHAT THE ... ?????? I'M SICK AND TIRED OF THEIR BAD SERVICE.