the worst service in the world

<p>I signed up for a price lock deal explora 2 + extra view decoder on the 31st October 2016. I was promised delivery within 5-7 working days. I submitted everything and was told the process would be smooth.</p> <p>Numerous calls, emails, case reference numbers later to , re submit proof of income, bank statements etc. and today I still have not received both my decoders. Every time I call my query gets escalated.</p> <p>They only delivered hardware for 1 decoder on the 17th but it’s basically useless as no services are loaded on this decoder. I can’t even install because the free installation is on the primary decoder. So how does this make sense???</p> <p>Its 21 days later and I still do not know what the problem is and nobody in the call Centre department can help me , totally useless and ***********. My last complaint was later on the 17th and I was promised a resolution within 24 hrs.</p> <p>Needless to say I am still waiting!!! Thinking of cancelling as well but I guess that would also take another 21 days as everything gets ” escalated”</p> <p> </p>