THE WORST SERVICE IN THE HISTORY OF BAD SERVICE!!!!

We have the premium package with Dstv, on 25th August my husband recieved a email from dstv offering us a promotion of paying R585.00 immediately to qualify for a 3 month special at R585.00. So we paid using the link of "PAY NOW" only to be disconnected on the 7th and being told the promotion was not on our profile , it was escalated and sorted out we were reconnected again and told we were all good for R585.00 and the same amount is due again 1 October , just to be disconnected again on the 10th of September. Again called in and was told again that we do not have the promotion on our profile and now still owed them for a full premium for September after paying for the promotion which by the way reflects on their side, i called 7x spoke to a different consultant each time , each one telling me a different story. NO MANAGERS OR SUPERVISORS AVAILABLE. The one consultant even said she couldnt assist me and put me on hold for 20 mins that i eventually had to end the call. I was asked to send the email to them that we received inviting us to take part of the promotion. even then the consultants were confused and told me they dont' know. THE WORST SERVICE EVER. I AM ONE DISCONNECTION AWAY FROM CANCELLING DSTV PERMANENTLY!!!