JC
Jason C

1 reviews | Active since Dec 2016

19 Dec 2016, 15:43

The worst service I have ever recieved!!!

<p>I stay with my in-laws. We have a primary and secondary HD DSTV decoder setup at home. We also pay for the pull DSTV premium package. For the last 2 weeks now I have lost quite a few channels on the Primary decoder (101, 122, 203, etc). The signal strength and quality on Primary is always over 60% and the best part is that the Secondary decoder works perfectly fine and has all channels. I call DSTV for last 2 weeks. Either im advised the signal strength is poor or I need to get a new decoder. So i set up the secondary decoder in the Primary position and same error occurs. Clearly it is not the decoder. No-one at the call centre can help and I am frustrated! This is really pathetic service and I am seriously thinking about cancelling. </p> <p>Owner: Neville Daniels</p>

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Replies (7)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Dec 2016, 15:47
Official

Dear Jason Cottle

We acknowledge receiving your complaint. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

We acknowledge receiving your complaint. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

JC
Jason C's update19 Dec 2016, 16:26
Reviewer Update

Awaiting feedback.

DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Dec 2016, 16:30
Official

Good day

We have tried contacting you on the number provided to no avail.

The issue you're having is an installation related as you've mentioned that the decoder works perfectly when you connect on the XtraView side. Please get an accredited installer to come and check your cabling / assist further with this matter.

Thank you

Girly

JC
Jason C's update19 Dec 2016, 16:32
Reviewer Update

I'm not sure if a DSTV consultant tried to call me now but I was not near my phone if they could call again.

JC
Jason C's update19 Dec 2016, 16:33
Reviewer Update

Ok. Good to know that it took 2 weeks to get this reply that it's my problem.

JC
Jason C's update19 Dec 2016, 16:33
Reviewer Update

Ok. Good to know that it took 2 weeks to get this reply that it's my problem.

JC
Jason C's update19 Dec 2016, 16:34
Reviewer Update

Please advise how the secondary decoder gets its signal. I assumed it was through the primary decoder.