CS
Crissy S
1 reviews | Active since Oct 2020
25 Oct 2020, 11:11
The worst service I have been given by DSTV
During lockdown I was using a payment link to pay my Dstv account. Yesterday 24/10/2020 I did the same thing at 16.25pm via an instant eft as per their payment link. To get my Dstv reconnected up until now has been a nightmare. I was asked to send a POP which I did 3x, to thi shour non of the consultants I spoke to were able to reconnect it. Dstv service is pathetic you pay so much money for repeats, the consultants don't know how the products work, thus resulting in Customer frustration. They advertise when you call pay using our payment link we will reconnect you in 5minutes. Id rather pay the TV licence and watch SBC **** than put up with this quality of service. The
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
25 Oct 2020, 12:04 Hi Crissy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply25 Oct 2020, 12:04
Official
Hi Crissy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
CS
Crissy S's updateReviewer Update
26 Oct 2020, 06:29Dear Amanda
I Thank you for your time and effort to resolve my issue. I am grateful for your efficiency and effort.
However the lady who helped to sort out the reconnection in the late afternoon was just as helpful and efficient, I didn't manage to get her name. As the line was so bad.
I wish Dstv had more efficient people as yourself and the lady it would offer its customers so much more in service.
It's enough we have to contend with repeats for the money we pay.
Thank you once again much appreciated.
Mrs Crissy Singh
I Thank you for your time and effort to resolve my issue. I am grateful for your efficiency and effort.
However the lady who helped to sort out the reconnection in the late afternoon was just as helpful and efficient, I didn't manage to get her name. As the line was so bad.
I wish Dstv had more efficient people as yourself and the lady it would offer its customers so much more in service.
It's enough we have to contend with repeats for the money we pay.
Thank you once again much appreciated.
Mrs Crissy Singh
CS
Crissy S's update26 Oct 2020, 06:29
Reviewer Update
Dear Amanda
I Thank you for your time and effort to resolve my issue. I am grateful for your efficiency and effort.
However the lady who helped to sort out the reconnection in the late afternoon was just as helpful and efficient, I didn't manage to get her name. As the line was so bad.
I wish Dstv had more efficient people as yourself and the lady it would offer its customers so much more in service.
It's enough we have to contend with repeats for the money we pay.
Thank you once again much appreciated.
Mrs Crissy Singh
I Thank you for your time and effort to resolve my issue. I am grateful for your efficiency and effort.
However the lady who helped to sort out the reconnection in the late afternoon was just as helpful and efficient, I didn't manage to get her name. As the line was so bad.
I wish Dstv had more efficient people as yourself and the lady it would offer its customers so much more in service.
It's enough we have to contend with repeats for the money we pay.
Thank you once again much appreciated.
Mrs Crissy Singh