The worst service from DSTV

<p>On the 1st of February my debit orders went off as usual. After screen through my deductions on my account I noticed that DSTV had taken of a double premium. After inquiring with them about this they informed me that it was a technical mistake on their side and that the monies would be refunded back into my account. A week had passed and no refund had reflected yet. On calling the call centre a gain a supervisor named Sibusiso assured me that he sort out the refund and call me back by 3pm that day. To date I am still waiting for his call. I called again today and spoke to another supervisor names Nontlantla and got a repeat of the same pathetic service. They just dont return your calls. When I called in they seemed to be very irratated with my issue. </p> <p> </p> <p>What has happened to service in DSTV. They used to be on ball and always left you smiling. Things got really bad somehow. This inadequate service is unacceptable. </p> <p> </p> <p>I emphasised that I need my refund because a unexpected double premium was not budgeted for. </p> <p> </p> <p>I hope they read this complain and take note.</p> <p> </p>