THE WORST SERVICE EVER!!!!! NO MANAGEMENT!!!!! CAPE TOWN!!!!

Firstly, team leader Chane has no regard for taking her clients seriously as I am awaiting a call back since yesterday morning and it is the end of the second day.

Today, I have been promised a call back from Phumeza who left me on hold for 20minutes and had the audacity of taking the call off hold and then ending the call without having the decency of calling me back when she very well understood my dissatisfaction and complaint.

I called Dstv again and then spoke with Monwabisi who was supposed to call me back 1 minute later, 3 hrs later he has not even called back.

On the third occassion I spoke with Tshego and yet again I was promised a call back and AGAIN no call back!

My mom had spoken with Ndumiso yesterday and she promised to call my mother AND that the team leader Chane would call back whom a day later has NOT returned the call.

My problem is that my mother had been informed that when downgrading she would ONLY have to pay R70! (a fantastic special that Dstv was offering in light of this covid etc) which she did! However, waited a day and the Dstv was still off whereby my mom then queried with Dstv again and she was notified to make a payment of R62, which she then did and voila the Dstv was switched on.

Yesterday, the Dstv was off and my mom contacted the call centre and spoke to Ndumisa and that is then where Phumeza promised my mother a call back.

Firstly, if Dstv consultants are misinforming their clients about any information that is NOT the clients fault! Because now I am told that there is an outstanding amount on the account which is not my fault as client, because your consultant has provided false information to my mother.

Secondly, when my mother had queried the Ndumisa notified my mother that as she is not the account holder she can unfortunately not assist her?! Outrageous, because Beferanda Accom who has spoken with my mother initially regarding the downgrade was happy to divulge information to her that she must ONLY make a PAYMENT of R70!

I have wasted approximately 3hrs of my time in this day alone in an effort to resolve this matter and to my dismay nothing is resolved, but the empty promises of call backs and NO RESOLUTION provided.

I have wasted my time having to type out this complaint, because calling does not help either.

The call centre number *** is of ABSOLUTE NO USE! As nobody is able to assist and I CANNOT be transferred to Team Leader / Supervisor / Manager, because they are unavailable or cannot be transferred because some are working from home!

WHAT PATHETIC UNACCEPTABLE SERVICE FROM CAPE TOWN AND ITS MANAGEMENT!