The Worst Service Ever

Three days ago my DSTV services were disconnected after their system failed to pick up and allocate a payment I made a week ago. I called the call centre and forwarded proof of payment as requested. Hours later when I followed up, I was told to resend the proof of payment as the system cannot upload the proof of payment, though the call centre agents could view it. after endless calls, I was told that they have reconnected my services, but it would take a little while to complete since they were experiencing system challenges. The following day, there was still no reconnection. A few hours into the morning, I received an apology through email correspondence stating that my services were reconnected. However, there was still no reconnection. Three days later and approximately two hours of phone time, I am still without the DSTV Service (for which I paid). I then called to cancel my account to be told that the matter will be escalated, as the agent that assisted me has no authority to do that. What a traumatic experience this has been and still is!